Job Offers
Computer Technician
The Technician is responsible for
managing service requests and the IT workshop.
Senior Technician
The Senior Technician is responsible for managing service tickets, service calls at the clients’ premises, installing equipment, participating in complex projects and maintaining computer environments.
View job offerComputer Technician
Nature of Work
The Technician manages service calls and tickets opened by clients. They are responsible for
directing client requests to the appropriate technicians. According to their
experience and skill level, the Technician will also handle certain service
calls under the supervision of a Senior Technician.
Their
daily tasks include configuring new work stations, laptops and mobile devices.
This portion of the work requires the inventory to be managed effectively, and
orders to be properly received from suppliers.
Main Functions
- Ensure service tickets are handled within the agreed response times
- Assign the correct level of priority to service tickets opened by clients
- Escalate service tickets to Senior Technicians or Network Administrators
- Configure work stations and laptops according to the standards and information provided by the client
- Manage the reception of orders from suppliers with Purchase Managers
- Directly handle and manage service calls under the supervision of a Senior Technician
- Install computer equipment at the clients’ premises
- Manage inventory with Supply Chain Managers
Requested Training
- DVS in Computer Science
- AEC or DEC in Computer Science
- Relevant experience is an asset
