Job Offers
Computer Technician
The Technician is responsible for
managing service requests and the IT workshop.
Senior Technician
The Senior Technician is responsible for managing service tickets, service calls at the clients’ premises, installing equipment, participating in complex projects and maintaining computer environments.
View job offerSenior Technician
Nature of Work
The Senior Technician handles service calls,
both on and off site, as well as follow-up. They participate in complex projects, such
as server migration, introducing new technological or cloud solutions, etc.
They are responsible for the clients
assigned to them. They regularly visit clients and carry out precise tasks for
each one in order to maintain their computer environment.
The Senior Technician’s regular duties also
include installing and replacing computer equipment (work stations, laptops,
routers, switches, UPS, printers, etc.).
Main Functions
- Ensure service requests are handled within the agreed response times
- Perform service follow-ups with clients
- Escalate service tickets to i2p Network Administrators when necessary
- Install computer equipment at the clients’ premises
- Make regular visits to clients
- Carry out general maintenance of computer populations
- Participate in complex projects in collaboration with Network Administrators
Requested Training
- AEC, DEC or Bachelor’s Degree in Computer Science
- All relevant training and certifications are an asset
- The candidate must have at least five years’ experience in a similar position
- Bilingual (French and English)
